Self-service industry news

Self-Service Industry News: New Technologies in Automation

The self-service industry continues to grow: self-service kiosks, AI vending, robotic cashiers and biometric systems are becoming part of everyday infrastructure. These solutions help businesses speed up service, reduce staff workload and create a more convenient customer experience.

Personalized Gift Kiosks

Retailers are introducing kiosks that allow customers to create personalized gifts directly in-store. Users can choose a postcard design, add text, upload a photo and attach a digital gift card.

For businesses, this is a way to expand services without complex logistics. For customers, it is a fast and convenient way to get a personalized product.

OnMed CareStation Telemedicine Kiosks

OnMed CareStation is a telemedicine kiosk that allows users to receive an online consultation with a doctor. The station is equipped with medical sensors that help measure basic health indicators.

Such kiosks can be installed in public spaces, offices, airports and regions with limited access to healthcare services.

SandStar VRK AI Vending

SandStar VRK is a vending kiosk powered by computer vision technology. The system recognizes products, monitors purchases and helps reduce service errors.

AI vending also collects real-time sales analytics, making these solutions useful for retail, offices, shopping malls and high-traffic areas.

Lunch FastPass Robotic Cashier

Lunch FastPass is a self-service terminal for cafeterias and food courts. The system uses neural networks to recognize dishes on a tray and automatically generate the order.

After that, the customer can pay by bank card, RFID card or another available payment method. This solution speeds up checkout and helps reduce queues during peak hours.

Biometrics at Tampa Airport

Tampa Airport is implementing a biometric system for passenger identification. Facial recognition can be used at different stages, including check-in, control and boarding.

Biometrics help reduce processing time, improve security and optimize passenger flow.

Self-Service as Part of Infrastructure

Modern self-service solutions are no longer limited to payment terminals. Today, automation is used in retail, healthcare, food service, airports and many other industries.

Self-service kiosks help businesses work faster, more accurately and more conveniently for customers. For companies, this is also an opportunity to reduce staff workload, improve service quality and adapt to changing market expectations.

Mastersky Group develops and manufactures self-service solutions for business needs: from concept and design to production, software development and launch.