Self-service in numbers

Self-service in numbers: how many operations self-service devices handle

Self-service is no longer just an additional option for businesses. Today, self-service devices help companies process requests faster, issue products, accept payments and reduce queues without expanding their staff.

Terminals, card issuing kiosks, parcel lockers and self-checkout kiosks are used where speed, stability and customer convenience matter. One device can handle hundreds of operations per day, and across an entire network this becomes a major relief for employees and a noticeable improvement in service speed.

Self-service terminals: 300+ operations per day

One payment terminal can perform more than 300 operations per day. Customers can use it to make payments, transfers, account top-ups and other standard actions without contacting an operator.

For businesses, this means fewer queues and less pressure on staff. Employees do not spend time on repetitive operations, while customers get a fast and clear way to complete their tasks independently.

Card issuing kiosks: up to 60% of cards issued through devices

Card issuing kiosks are especially relevant for banks and financial organizations. Up to 60% of cards can be issued through card issuing kiosks without the customer visiting a branch.

This solution simplifies card registration and issuance, reduces the workload on bank offices and shortens the customer journey. Customers do not need to wait in line or adjust to branch working hours — they can simply use a self-service device.

Parcel lockers: 10+ million orders through automated pickup

Parcel lockers are becoming a familiar part of urban infrastructure. Millions of orders are issued through them, making parcel pickup faster and more convenient.

Customers can collect their orders at a convenient time, without talking to an operator or waiting for a courier. For businesses, parcel lockers help optimize logistics, reduce the workload on pickup points and make delivery more flexible.

Self-checkout kiosks: up to 50% of purchases through self-service checkout

Self-checkout kiosks are widely used in retail, fast food and other industries where high service speed is important. Up to 50% of purchases can be processed through self-checkout kiosks.

This is especially noticeable during peak hours. Some customers place orders or complete purchases on their own, while employees can focus on more complex tasks: consulting, monitoring the sales area, assisting customers and handling non-standard situations.

Why businesses choose self-service

The main value of self-service is not only speed. Self-service devices help create a stable customer experience: the process becomes clear, repeatable and less dependent on the human factor.

For businesses, this provides several advantages at once: automation of routine operations, shorter queues, 24/7 operation, reduced staff workload and the ability to serve more customers without expanding the team.

Self-service takes over repetitive actions, while people get more time for tasks where attention, expertise and human involvement really matter.

Mastersky Group develops and manufactures self-service devices for businesses, banks, retail, logistics and other industries where speed, reliability and service convenience are essential.