Self-service 2026: what modern self-service devices can do

Self-service 2026: what modern self-service devices can do

Self-service in 2026 is no longer limited to payment terminals or basic information kiosks. Modern self-service devices help banks, retail businesses, logistics companies and urban infrastructure automate processes, speed up customer service and reduce the workload on staff.

Today, self-service solutions can handle financial operations, issue cards, sell products, provide consultations, manage order pickup, work as self-checkout kiosks and support specialized industry scenarios.

Financial operations

Modern financial terminals can accept cards, NFC and QR payments, process cash transactions, support money transfers and credit repayments. These devices can also include biometric identification and online fiscalization.

As a result, a terminal becomes a complete financial service point that helps serve customers faster and without constant staff involvement.

Card issuance

Self-service kiosks can be used for card issuance and personalization. A customer can complete identification, confirm documents, activate a card and receive the final product through a single device.

For banks and financial institutions, this is an effective way to speed up customer onboarding and reduce queues in branches.

Product sales

In retail, self-service devices make it possible to sell food, drinks, electronics, accessories, digital products and items from smart showcases. Customers can choose a product, pay for it and receive it through an automated retail unit.

This helps businesses expand sales points without opening a full-scale store and reduces the workload on employees.

Consultations and AI scenarios

Self-service devices can support facial recognition, voice interfaces, age verification, behavior analytics and personalized offers.

AI-powered consultations help users choose the right service or product faster, while businesses get an additional customer interaction channel.

Logistics and parcel lockers

Parcel lockers and micro-logistics hubs automate order pickup and returns, product storage and temperature-controlled compartments. They can be integrated with marketplaces, CRM systems, warehouse platforms and delivery services.

For customers, this means convenient order pickup at any time. For businesses, it means less manual processing and more stable operations during peak demand.

Self-checkout kiosks

Self-checkout kiosks allow customers to scan products, complete weight control, confirm age restrictions and pay for purchases by card or cash.

These solutions are especially relevant for supermarkets, hypermarkets and stores with high customer traffic.

Urban infrastructure

Interactive kiosks are used for parking payments, ticket purchases, utility payments, fines, tourist information and access to public services.

Self-service makes urban services more accessible, reduces queues and simplifies interaction between residents and digital city infrastructure.

Specialized scenarios

Self-service devices can also be developed for specific industry needs, including battery swap stations, charging stations, medical kiosks, insurance terminals, migration and visa kiosks, reverse vending machines and SIM card issuance devices.

The key advantage of these solutions is flexibility. A terminal can be adapted to a specific business process, interface, payment scenario and security requirements.